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TERMS & CONDITIONS.

Homefans LTD
Company Number – 09737660
Registered – England & Wales
VAT number – n/a
Trading name – Homefans ltd
Website – https://homefans.com
Registered Address – York House, 20 York Street, Manchester M2 3BB, United Kingdom

Last Update: July 15th, 2023.

1. OUR MISSION
Homefans provides an online marketplace connecting local fans (“Hosts”) who offer authentic sports experiences with those seeking to take part in those experiences (“Guests”). The Day Tours include, for example, matchday experiences, stadium tours, sightseeing tours and other services. We act as a commercial agent for the Hosts. The descriptions, photographs, and other content for its own Activities originate from the respective Hosts. We therefore have no direct influence on such content.

The marketplace offers two types of products:

  • Trips: They take place between 2 days and up to 11 days and include tickets, a Host, a matchday experience, accommodation, and group activities.
  • Day Tours: Activities and Tours on match day that include the host, the pre-match experience, and the ticket to the match.

Homefans is accessible online at Homefans.com. The Homefans websites, blog, and associated services are collectively referred to as “the Services.” By accessing or using the Services, including by communicating with us or other Homefans users, you agree to comply with and be legally bound by, the provisions of these Terms of Service (these “Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and Homefans.

CONTRACTUAL AGREEMENT

A binding agreement is made when payment (deposit or full) is received and a booking confirmation is issued. The contract may be:

  • Between Guest and Host for Day Tours.
  • Between Guest and Homefans for Trips.

Booking on request does not confirm a contract until Homefans confirms availability and issues confirmation.

2. Scope of Terms

These Terms apply to “Guests”, “Hosts”, and anyone else who uses the “Services”.

These terms and conditions also apply to both “Trips” and “Day Tours”. They apply equally to products that do and which do not include match tickets.

The ‘Guest” stated in this contract may also be an agent who is purchasing these services on behalf of their clients. It is the responsibility of the Agent to pass on the details in this document to their clients and Homefans will not be held responsible should any client of an agent not be aware of all terms and conditions of their booking as outlined here.

Homefans provide our services exclusively on the basis of our terms and conditions unless expressly agreed otherwise in writing. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

3. Your Agreement
There shall be no agreement between Homefans and the other party (“guest”) until Homefans has received payment from the guest (either in full or a deposit).

By making a booking, the first-named person on the booking agrees on behalf of all persons detailed on the booking that:

(a) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
(b) he/she consents to our use of personal data in accordance with our Privacy Policy;
(c) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Your contract with Homefans is made up of the following:

These terms and conditions
The booking forms
The payment schedule and invoice
The itinerary

4. Modifications
Homefans reserves the right to modify the Services or the Agreement, including these Terms, at any time. We will post the modifications on the Services and update the “Last Revised” date. By continuing to use Homefans after modifications or notice, you agree to be bound by the changes.

If you don’t agree with the changes, please stop using the Services and close your Homefans Account within 30 days. Otherwise, the new Terms will apply to you.

5. Relationship between guests, hosts and Homefans
Homefans connects hosts and guests through listings on its platform. Homefans does not own, control, offer, or manage any listing or host service unless it’s clearly showcased in the product (Trips). Homefans is not a party to any agreements or bookings between Hosts and Guests and it is not an agent, travel agency, or insurer. Homefans has no control over the conduct of Hosts, Guests, or other users of the services and disclaims all liability in this regard.

Homefans acts as a limited agent for Hosts to accept payments from guests. Hosts are responsible for understanding and complying with all applicable laws, rules, regulations, and contracts with third parties related to their host services. The relationship between Hosts and Homefans is that of independent individuals or entities.

6. User Verification
Homefans has a strict approach to risk assessment, mitigation, and management to promote a safe and trusted platform.

  • To make a host or make a booking on Homefans, you must meet the following criteria:
  • Hold a valid government ID with a photo.
  • Meet the minimum age requirement (applicable for Hosts).
  • Consent to identity verification and other background checks as needed (applicable for Hosts).
  • Have a verified mobile phone number.
  • Possess a Homefans Account.
  • Provide any additional information we require for verification when using our services

Failure to meet our verification requirements may result in reservation cancellation.

7. Bookings & Payment

A contract is made once a booking is carried out on the Homefans Platform.

Day Tours: A booking is made with between the Guest and the Host, when the Guest pays on the platform the full balance of the Day Tour and a booking confirmation is issued and sent to the Guest and Host. Homefans is not part of this contract.

Trips: A booking is made with between the Guest and Homefans, when the Guest pays on the platform the deposit or full balance of the Day Tour and a booking confirmation are issued and sent to the Guest. For the Trips, some products will be booked on a request basis in order to allow Homefans to check that the request you have made is available and at the price advertised. If so, you may be required to sign and return our booking form and pay a deposit. Request Bookings will confirm that you have accepted these Booking Conditions. They will not, however, confirm a booking with us until we issue you with a booking confirmation.
We reserve the right to return your deposit/full balance and decline to issue a booking confirmation at our absolute discretion.

Upon receipt, any errors must be reported within:

  • 5 days for Day Tours
  • 10 days for Trips

Failure to do so may impact your rights.

HONOURING YOUR BOOKING
Day Tours: Homefans is not responsible for honouring confirmed bookings. As a Guest, if you choose to proceed with a booking, you must agree to the terms set by the Host. You acknowledge that Homefans is not a party to these agreements, except for processing payments to the host. We act as the host’s payment agent for receiving payments from you. Please note that Homefans is not liable for any loss of vacation time, or personal or business expenses should the Host not deliver the expected scope of the Day Tour.
Trips: Homefans is responsible for honouring the confirmed bookings. Guests who book a trip agree with the terms set by Homefans. Should there be a change in the scope, Homefans will get in touch with the Guests. Please note that Homefans is not liable for any loss of vacation time, or personal or business expenses should there be some unexpected changes in the scope of the Trip

9. Pricing
We endeavor to ensure that all the information and prices both on the platform and in our advertising material are accurate, but in some cases, changes can take place. We hence reserve the right to adjust prices at any time. Buyers accept and indemnify Homefans against any possibility of price reduction for the Services. Payment is made as specified on the website.

Discount codes can be offered as part of a marketing campaign led by Homefans. These discounts are not retroactive after a booking has been made on the platform.

9.1 Pricing – Service Fee

For Day Tours, Homefans charges a 5% service fee to fund the platform and Host Community Management. This fee is part of the final price paid by the Buyers. The Service Fee is non-refundable in any scenario.

10. Cancellations
Cancellation will be handled in two different ways per type of service:

  • Day Tours
  • Trips

10.1 Day Tours Cancellation Policy

For Day Tours full payment is required at the time of booking. Cancellation policy varies from tour to tour and is stated at the top of the product page for all Day Tours.
However, given that the vast majority of Day Tours include a match ticket, special considerations should be taken, especially when there is a Guest cancellation.

See below the different scenarios:

10.1.1 Host Cancellation and No Show

If a Host cancels a Day Tour, their Guest automatically receives a full refund. If a Host cancels and you haven’t been informed, please get in touch with Homefans.

For a refund due to a Host Cancellation or No Show, Guests must contact us within 72 hours of the occurrence. Provide relevant evidence like photos or confirmation from the host or other guests. We’ll assess the evidence to determine if a Day Tour Issue has occurred and proceed with the refund.

In the event of a Host Cancellation, the Host won’t get any payment for the canceled Day Tour.

10.1.2 Guest Cancellation

If a Guest cancels a requested booking before the Booking Confirmation is issued, Homefans will refund any nominal amounts charged to the guest’s credit card promptly.

If the guest cancels a confirmed booking, the cancellation policy specified by the owner in the Day Tour will apply. For the Day Tours that include a ticket purchase by the host, the following policies will apply:

If the Guest cancels the booking 14 days before the game takes place, the Guest can use the total amount as credit for a future Day Tour at no extra cost, or ask for a full refund.
If the Guest cancels the booking less than 7 days before the game takes place, the amount is non-refundable and will be used as credit at no extra cost for a future Day Tour.
Date Change

When an event is moved (change of date or location) due to weather conditions, Force Majeure, cup games or any other reason not within the control of the Club, Event Promoter or TV Companies, and the tickets are valid for the new announced event, the order will automatically be valid for the new date. For an event moved within the same weekend, which is common for football matches, the tickets will remain valid and the customer will make sure they are able to attend.

If the customer is unable to attend the event due to a larger postponement to a different week or month, hosts will make good faith efforts to resell on the customer’s behalf to recover and return a proportionate share of the customer price.

Exceptions: In countries where the match ticket is linked to the ID of the person booking, the cost of the ticket won’t be refunded regardless of the timeframe for the cancellation.

10.1.3 Events Beyond Control

When a Force Majeure event disrupts the Day Tour due to circumstances beyond the control of the hosts (see the “Events Beyond Control” section), the Guest is entitled to full credit for a future Day Tour at no extra cost.

10.2 Trips Cancellation Policy

For the Trips, Homefans is responsible for their organisation and execution. For the Trips, you can secure your spot by paying a deposit. Usually, it is 30% of the full amount, unless stated differently on the Trip’s page (for trips where the deposit is higher than 30% or it’s a full payment-only trip). Balance is due 60 days before the trip.

If you fail to pay the remaining amount 14 days after receiving the payment link, we have the right to cancel your booking and the deposit is non-refundable and non-transferable

Cancellation by Homefans

If for any reason Homefans has to cancel a planned trip departure, for example, due to minimum guest numbers not being met, then we will either refund the guest or transfer the deposits made by the guests to another trip departure. In the unlikely instance that a Homefans Trip is canceled, the guest will be notified as soon as possible, and if the guest requests a refund then a 100% refund will be provided for the payments made by the Guest to date.

In the instance that Homefans is unable to offer one element of a tour (eg the local host), Homefans will refund the customer the proportionate cost of this element.

Guest Cancellation after a deposit payment

If after paying a deposit you find out that unfortunately, you have to cancel your trip, and let us know 45 or more calendar days before the trip starts, you will be able to transfer your non-refundable deposit to another trip of an equivalent or higher value.

On the other hand, if after paying a deposit you cancel your trip and let us know about it 44 or less calendar days before the trip, your non-refundable deposit cannot be transferred to another trip.

Guest Cancellation with full payment

In case you have already paid the full amount on time, and then have to cancel your trip, if you let us know about it 30 or more calendar days before the trip starts, you will be able to save and transfer your non-refundable deposit to another trip of equivalent or higher value. Otherwise, if you let us know about the cancellation 29 or less calendar days before the trip, we can transfer 10% of the full amount to another trip.

Lastly, if you pay a deposit and secure your spot, but then have to cancel the trip and fail to inform us about it and communicate (we are always available for you), your non-refundable deposit cannot be transferred.

Special Considerations

Match Tickets

Certain elements of our trips, particularly match tickets are non-refundable once they have been purchased. Furthermore, Homefans purchases all match tickets as soon as possible in order to assure you the best experience. This explains why we have to be strict with our cancellation policies. To further clarify this, once deposit payments have been taken, refunds cannot be given under any circumstances. Wherever possible we will attempt to transfer payment to another tour however certain aspects of the trip package (which may be supplied by other suppliers) are not refundable or transferable. Each guest situation will be handled separately and may differ depending on the above-mentioned conditions.

Low numbers in a group

In the event of low numbers of people in a group, it may be necessary to reduce the local host’s involvement in a trip or day tour. In some cases this may mean the host leads a pre-match experience but does not accompany the group into the stadium, while in other rarer occasions, there may be no local host in destination but instead a virtual trip manager who will be available to the group throughout the tour.

In an event of a guest cancellation causing a reduction in group size (“group” here means a party of people who booked and paid in a single transaction, not the tour group as a whole), corresponding deposits of canceled guest(s) blocks are non-refundable and non-transferable (e.g. to the balance of the remaining group). If cancellation by one or more guest(s) alters the room requirements of the remaining guest(s), those guest(s) still traveling must pay the revised rate. We regret that we cannot make exceptions in any circumstances.

If you fail to pay the remaining amount 7 days after we send the payment link for that matter, we have the right to cancel your booking and the deposit is non-refundable and non-transferable.

Insurance: Homefans strongly advises that all guests obtain personal travel insurance before participating in any of our activities or trips. Your insurance should cover potential risks such as trip cancellation, health emergencies, loss of property, and accidents. Homefans does not provide insurance, and any financial consequences of inadequate insurance coverage will be the responsibility of the guest.

Tickets Issued via Facial Recognition

For some experiences offered through Homefans, tickets to sporting events are issued exclusively through facial recognition technology, with no option for physical or digital ticket alternatives. These requirements are determined by the event organizers and clubs. Experiences involving facial recognition will be clearly marked in the inclusions section of the respective product listing.

Responsibility and Scope
This policy is implemented entirely by the clubs or relevant authorities responsible for the event. Homefans and its local hosts have no control over the ticketing method and cannot modify or override the facial recognition requirement. The goal of this system is to enhance stadium security and streamline entry processes.

Data Use & Privacy
The biometric data collected during this process is managed solely by the club or event authority. According to their statements, the data is used only for ticketing and access control purposes and not for ongoing surveillance or tracking.

Homefans does not access, store, or process any biometric data. Travelers are encouraged to review the privacy policies of the relevant club or authority before completing the registration process.

Registration Process
Advance Notification: Local hosts will contact travelers in advance to guide them through the facial recognition registration process.
Mandatory Compliance: Travelers must follow all instructions and complete registration within the specified timeframe.
Non-Completion Consequence: Failure to register properly may result in the traveler being unable to attend the event or access the stadium. In such cases, Homefans cannot issue tickets or provide a refund.
Confirmation of Access

Tickets issued via facial recognition are considered confirmed only once the registration process is completed and validated by the event organizer. Homefans or the local host will confirm when this validation has been accepted. Until that confirmation, access to the event remains unguaranteed.

Support & Assistance
Homefans and its local hosts will provide reasonable assistance throughout the registration process. If any traveler encounters issues, they are encouraged to contact their designated host or Homefans Customer Service as early as possible for support.

Refund & Cancellation Policy
If a traveler fails to complete the facial recognition procedure — whether due to non-compliance, lack of response, or missing the deadline — and is therefore denied entry to the event, no full or partial refund will be issued. Such cases fall under the marketplace’s general cancellation policies as outlined in the Terms and Conditions.

Each case will be reviewed individually. If it is confirmed, after internal investigation and communication with the host, that the traveler’s failure to participate was due to negligence regarding the registration process, no compensation or alternative ticket will be offered.

Force Majeure (Events Beyond Our Control)

Except where otherwise expressly stated in these Terms & Conditions, Homefans cannot accept liability or offer compensation where the performance of our contractual obligations is prevented or affected by an event beyond our or our suppliers’ control — referred to as a Force Majeure Event.

A Force Majeure Event includes, but is not limited to:

  • Acts of war or terrorism (or the threat thereof)
  • Civil unrest or political instability
  • Significant risks to human health (e.g., epidemic, pandemic, outbreak of serious disease)
  • Natural disasters such as floods, earthquakes, hurricanes, or extreme weather conditions
  • Actions of national or local authorities, including restrictions imposed by governments, stadiums, or event organizers
  • Industrial disputes, strikes, lockouts, or labor issues
  • Nuclear, chemical, or biological disasters
  • Fire or explosion
  • Unavoidable technical failures in transportation or infrastructure
  • Any other unforeseeable and unavoidable event outside the reasonable control of Homefans or its suppliers

In the event that a Force Majeure situation persists for more than 60 consecutive days, either party may request to cancel the affected part of the contract. In such cases, Homefans will assess the situation in good faith and may issue a refund or credit, at its sole discretion and based on costs already incurred. We strongly advise all travelers to secure personal travel insurance that includes Force Majeure-related disruptions.

Event Tickets

Ticket Booking Responsibility
For Day Tours, when a Host books a ticket on your behalf, and for Trips where Homefans arranges your ticket, the responsibility of both parties is strictly limited to the organization and delivery of the ticket itself.

Neither the Host nor Homefans is responsible for the supply, provision, or actual execution of the event, including what occurs during the match or experience. The clubs, venues, and event organizers are entirely separate entities and are not suppliers to Homefans or its Hosts.

Ticket Terms and Conditions

  • Tickets may include specific terms and restrictions defined by the issuing club or event organizer (e.g. entry time, seating, identification checks).
  • Tickets are non-transferable unless explicitly stated otherwise.
  • Duplicate or replacement tickets may not be issued if lost or stolen — always check your ticket conditions.
  • Guests are solely responsible for reading and understanding the conditions attached to their tickets.
  • Event Cancellations or Changes

Although rare, sporting events may be cancelled, postponed, rescheduled, abandoned, or curtailed, sometimes at very short notice or without any prior warning. These decisions are made by the clubs or authorities responsible for the event.

In such cases:

  • Homefans and Hosts will make reasonable efforts to inform affected Guests of the changes.
  • However, Homefans is not contractually liable for any such changes, nor for the consequences they may have on your travel plans, including any loss of enjoyment, travel costs, or accommodations.

Information Disclaimer
While Hosts and Homefans aim to provide the most up-to-date information about events, venues, players, or tour leaders, this information is based on sources outside our control. We cannot guarantee its accuracy or reliability.

Changes to kickoff times, lineups, or experiences may occur without notice. Such changes do not constitute grounds for refunds or compensation unless explicitly covered in our cancellation policies.

Limitation of Liability & Ticket Conditions

1. General Liability Disclaimer
Homefans acts solely as an intermediary platform between Guests and local Hosts (or third-party suppliers). As such, Homefans shall not be held liable for any damages, injuries, losses, or inconveniences that occur during activities, matchday experiences, or Trips operated by independent Hosts or third-party providers, including but not limited to:

  • Personal injury or death
  • Property damage or theft
  • Event disruptions, delays, or cancellations
  • Loss of personal belongings
  • Homefans cannot be held responsible for any force majeure occurrences (e.g., weather events, strikes, government restrictions) affecting event delivery. Any resulting claims must be directed to the relevant third-party supplier or Host.

2. Tickets Purchased Directly from Homefans (for Trips)
Tickets supplied directly by Homefans are authentic and sourced via official channels.
In some instances, tickets may be issued as season ticket or membership cards. Guests will receive specific instructions on how to return the physical card after the event.
If such tickets are lost, stolen, or not returned, Homefans reserves the right to charge the Guest for the cost of replacement and any related damages.

3. Conduct and Stadium Access
Guests are required to follow all venue and match organizer regulations.
Homefans may share pre-event guidelines via email or the platform. Failure to follow these instructions may result in denied entry, for which Homefans is not liable.
If a Guest is removed or denied entry to a venue due to misconduct, non-compliance, or behavior deemed unacceptable by authorities, Homefans accepts no responsibility or obligation to issue refunds.

4. Ticket Use Conditions
Tickets are non-transferable, unless stated otherwise in writing. The re-sale or unauthorized transfer of match tickets or temporary season cards is strictly prohibited.
Homefans will not issue duplicate or replacement tickets under any circumstances. Lost or stolen tickets are the full responsibility of the Guest.
No refunds or compensation will be issued for event alterations or cancellations if Homefans cannot recover costs from suppliers. In such cases, Homefans will continue to deliver the agreed travel services, even if the main event (e.g., match) is canceled.

5. Additional Ticketing Policies
a) Stadium Admission & Facilities
Admission is governed by stadium/event officials and/or the police. Homefans’ responsibility is limited to providing the ticket, not securing venue entry. Behavior by the Guest or other attendees may affect access. Homefans is not liable for event quality, safety, or incidents unless caused by our negligence.

b) Replacement Tickets
Neither Homefans nor event organizers will provide replacement tickets. Lost tickets cannot be reissued.

c) Membership & Eligibility
Some tickets may only be issued to individuals who meet eligibility criteria (e.g., member of a club). Homefans is not responsible for determining eligibility. If a booking must be canceled due to these requirements, refunds are at Homefans’ discretion, depending on supplier terms and costs incurred.

d) Upgrades
Homefans reserves the right to upgrade ticket categories at its discretion. While this may involve better seating, it may not be in the originally requested section.

e) Group Seating
We guarantee seating in pairs. We will make every effort to seat larger groups together, but this cannot be guaranteed.

f) Seating Plans
Homefans uses official seating plans provided by organizers. These may be subject to change prior to the event, which could affect your seat location. We are not liable for such changes made by the event organizer.

ACCOMMODATION FOR TRIPS
For Trips, Homefans is proud to use only quality and personally selected accommodations for our trips. We will always use hotels or apart-hotels of the rating as stipulated in our itineraries. Most trips with Homefans will start at a prearranged hotel as stated in the Trip Voucher, which will be sent to guests upon their booking. Most hotels expect departing guests to vacate rooms by 11 AM and arriving guests to check in after 3 PM to allow for cleaning and maid service. Guests can arrange extra hotel nights before or after your trip, please let us know if you would like to arrange this.

All quotes are based on a price per person staying in a twin room. To keep costs low, we may accommodate single travellers of the same sex in a twin room. If you would rather stay solo this can be arranged on payment of a single supplement surcharge. Please contact Homefans after booking to arrange this if no option is available to pay this supplement at the time of booking. In the event that there are no single travellers to room share with we may ask you to pay the single supplement.

Reviews
At Homefans, you can view reviews and user content posted by others. Please note that reviews are based on personal opinions at a specific time and the Day Tour or Trip may have changed since then. Consider the overall number of reviews and ratings for a more meaningful perspective.

You can contribute by writing reviews of purchased activities. You are responsible for the content you post. Prohibited content includes misleading information, advertising, third-party remuneration, supplier-generated content, violation of intellectual property or privacy rights, and links that may affect third-party systems.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Homefans LTD, along with its affiliates, officers, directors, employees, agents, and partners, from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses — including, without limitation, reasonable legal and accounting fees — that arise out of or relate to:

Any intentional or negligent act, omission, or misrepresentation made by you in connection with your use of the Homefans platform or services;
Your breach of these Terms and Conditions or any applicable laws, regulations, or third-party agreements;
Any claim brought by a third party arising from your access to, use of, or conduct on the Homefans platform, including claims alleging infringement of rights, including intellectual property, privacy, or data protection rights.

This obligation to indemnify survives the termination or expiration of these Terms and your use of the Homefans services.

LIABILITY & INSURANCE

All Guests participating in any Day Tour or Trip organized through Homefans are required to hold comprehensive personal travel and health insurance as a condition of their contract.

Minimum Coverage Requirements
Your insurance policy should include, but not be limited to, coverage for the following:

  • Trip cancellation and curtailment
  • Medical emergencies and associated expenses
  • Repatriation in the event of serious illness or accident
  • Personal liability
  • Loss, theft, or damage of personal belongings
  • Pre-existing medical conditions (where applicable)

It is the Guest’s responsibility to ensure that the insurance policy is valid, appropriate for the destination and duration of travel, and covers any personal risks.

Disclaimer of Liability
If you choose to travel without adequate insurance coverage, Homefans and its Hosts shall not be liable for any financial loss, damage, or personal hardship incurred that would otherwise be covered by such insurance.

Failure to obtain sufficient coverage is done entirely at your own risk.

Claims and Complaints

Guests must promptly notify Homefans of any issue or complaint at the time the issue arises. Timely communication is essential to allow us the opportunity to investigate and attempt to resolve the matter while the guest is still participating in the activity, tour, or trip.

Failure to raise a complaint during the experience may negatively impact the validity of any claim submitted later. Homefans cannot be held responsible for resolving issues that are only communicated after the experience has concluded if we were not given a reasonable opportunity to address them in real time.

Warranty Rights and Guest Responsibility

Day Tours
Homefans endeavors to ensure that all information related to Day Tours — including descriptions, inclusions, and pricing — is accurate and up to date at the time of publication. However, since Day Tours are delivered by independent Hosts or third-party service providers, Homefans:

Cannot guarantee the performance, quality, or reliability of these external services;
Disclaims all liability for acts, omissions, or errors committed by Hosts or third-party providers;
Does not guarantee that the Day Tour experience will meet the personal expectations of each Guest.
If a Guest is dissatisfied with a Day Tour, they are encouraged to raise the issue directly with the Host. Homefans may, at its discretion, assist in mediating communication but is not legally liable for the service outcome.

Trips
Homefans is responsible for organizing and delivering Trips in accordance with the published itinerary. Guests are entitled to raise a complaint if:

A significant portion of the Trip is not delivered as described;
Homefans fails to meet its contractual obligations in the execution of the Trip.
However, Guests acknowledge that:

Some components of Trips (e.g. transportation, accommodation, venue access) rely on third-party suppliers over which Homefans has limited or no control;\n
Changes may occur due to unforeseen circumstances, such as weather, strikes, force majeure events, or operational limitations;
In such cases, Homefans will strive to offer a suitable alternative but cannot be held liable for these external disruptions.
Homefans reserves the right to amend or correct errors in itineraries, service details, pricing, or schedules at any time before or after booking confirmation.

Final Considerations
Homefans, its Hosts, and affiliated staff accept no liability for any of the following outcomes arising before, during, or after a Day Tour or Trip:

  • Loss of personal property
  • Injury, illness, accident, or fatality
  • Delays, changes, or cancellations
  • Inconvenience or disruption caused by third parties or external conditions

Participation in experiences is undertaken at the Guest’s own risk, and all Guests are strongly encouraged to carry appropriate travel and medical insurance to cover such eventualities.

PRIVACY POLICY
In order to process your booking on the platform, you need to fill out certain personal details. These details usually include the names and addresses of party members, credit or debit or other payment details, and special requirements such as those relating to any disability or medical condition that may affect the Service arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as set forth in this Privacy Policy, and comply with legal, accounting, or other regulatory requirements.

Specifically, we will retain your booking information for a period of one year following the completion of your stay. After this period, your personal data will be deleted from our systems, unless you request otherwise.

We may also retain anonymized data derived from your personal data for longer periods for research or statistical purposes. This anonymized data will not be used to identify you or any other individual.

If you have any questions about how long we retain your data, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: contact@homefans.com
By visiting this page on our website: https://homefans.com/support/

LAW AND JURISDICTION
Your contract with Homefans and/or the Hosts, and any dispute, claim, or matter arising out of or in connection with it — including issues related to bookings, participation, or cancellation — shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree that the Courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or legal proceedings arising from this contract.