Customer Service & Operations Support

Commitment: Part-time (2 weekdays + weekend shifts, 8h/day)
Location: Remote / Hybrid
Reports to: Head of Operations & Supply

About Homefans

Homefans is a global platform where local hosts offer unforgettable sports experiences to fans around the world — from matchday immersions to street food tours, mural walks, and stadium visits. We believe sports is more than 90 minutes, and we’re building the leading marketplace for authentic fan-driven travel.

Role Overview

At Homefans, our Operations & Community team imagines the ideal sports travel experience and works backwards — ensuring every experience runs smoothly and every guest feels supported. We understand the needs of sports fans traveling worldwide and translate those insights into service, operations, and processes that deliver unforgettable experiences.

You’ll collaborate closely with local hosts, travelers, and cross-functional teammates across operations, sales, and supply, ensuring both the product and service meet the high expectations of our community. We’re hands-on, problem solvers, and excellent communicators — capable of turning challenges into opportunities to delight our users.

The Difference You Will Make

As our Customer Service & Operations Support, you’ll be the first point of contact for travelers and local hosts during weekends. You’ll ensure that bookings, communications, and matchday logistics all run seamlessly — keeping guests excited and hosts supported.

This is a hands-on role at the intersection of customer service, operations, and sales, making you a vital part of the guest journey. You’ll be instrumental in keeping our fast-growing platform reliable, trusted, and loved.

Responsibilities

• Be the main contact for travelers and hosts during weekends.
• Support guests via email, live chat, and our platform.
• Troubleshoot last-minute issues and escalate urgent cases
• Monitor ongoing experiences and ensure smooth communication between guests and hosts
• Coordinate with hosts to confirm availability for matches
• Support trip planning: bookings, logistics, and post-booking communications
• Troubleshoot product-related issues in collaboration with Ops
• Assist with last-minute sales and bookings during weekends
• Monitor pricing and support direct sales when needed

Requirements

• Strong communication skills and a genuine love for helping people.
• Ability to stay organized and manage multiple tasks under pressure.
• Flexibility to work weekends and some weekdays.
• Detail-oriented, proactive, and eager to improve processes.
• Bonus: experience in customer service, travel, or sports operations.
• Highly collaborative and results oriented.

Interested?

Interested to join Homefans? Send your motivation and CV to careers@homefans.com.