Question 1

Are my match tickets guaranteed?

Accepted Answer

Yes. If a match ticket is listed as included in your experience, your ticket is guaranteed as part of your booking. Depending on the experience, tickets may be arranged by your local host, Homefans, or one of our trusted partners. We'll make sure you receive the ticket and entry information you need before the match.

Question 2

What exactly is included?

Accepted Answer

Everything included in your booking is listed in the What's included section above. This can include your match ticket, local host, pre-match activities, transport or other extras depending on the experience. Food, drinks and transport are only included when specifically stated.

Question 3

When will I receive my ticket and matchday details?

Accepted Answer

After booking, your place is confirmed. Around a week before the experience, a WhatsApp group will be created with your host where you'll receive the latest details and can ask any questions. Your ticket information, meeting point, timings and any important entry instructions will be shared with you before matchday, so you'll have everything you need for the experience.

Question 4

Who are the hosts on Homefans?

Accepted Answer

Our hosts are passionate local fans who know their club, city and matchday culture inside out. They’re there to help you experience the match like a local — from the pre-match atmosphere to getting to the stadium and enjoying the game together. Homefans hosts are verified by our team, and you can view your host’s profile, languages and reviews on the experience page.

Question 5

Can I contact someone if I have questions?

Accepted Answer

Yes. You can contact hosts directly on the platform before booking if you're unsure about anything. After booking, you'll receive the information you need to coordinate your experience, including how to communicate with your host. The homefans team is also always available for assistance.

Question 6

Can I cancel or reschedule my booking?

Accepted Answer

Cancellation conditions can vary by experience. Your applicable cancellation terms are shown before booking. For this experience, Homefans currently states free cancellation up to 14 days beforehand, minus tickets or other costs already secured for the booking. Homefans

Question 7

What happens if the match date or kick-off time changes?

Accepted Answer

Sports fixtures can be rescheduled due to TV selections, competitions or other circumstances. If this happens, we'll update you as soon as possible and help you understand what it means for your booking.

Question 8

Can I request a custom or private experience?

Accepted Answer

Yes—if you're planning a private group trip or want something tailor-made, contact us directly and we’ll help organize it.

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