Host & Product Success Manager (Full-Time)

Location: Remote (Europe or Latin America preferred)
Type: Full-Time
Reports to: COO / Head of Operations

About Homefans

Homefans is a global platform where local hosts offer unforgettable sports experiences to fans around the world — from matchday immersions to street food tours, mural walks, and stadium visits. We believe sports is more than 90 minutes, and we’re building the leading marketplace for authentic fan-driven travel.

Role Overview

As Host & Product Success Manager, you’ll be at the center of scaling our supply side. You’ll help passionate local fans go from sign-up to live host, and ensure they deliver high-quality, authentic experiences in their cities. This role is instrumental in building out our supply network and shaping how hosts engage with Homefans.

You’ll act as both a coach and product strategist — helping hosts use templates, improving listings, and ensuring our top cities have a consistent supply of best-selling, evergreen products. You’ll be highly collaborative, flexible, and comfortable influencing both hosts and internal teams to raise the bar for quality.

This is a role for someone entrepreneurial, passionate about sports culture, and ready to roll up their sleeves to help build the world’s leading football sports platform.

Responsibilities

• Own the host onboarding funnel
• Support new hosts in choosing and customizing product templates
• Run weekly activation sprints to get new hosts live
• Maintain and improve the evergreen product template library
• Track host responsiveness, review scores, and cancellation rates
• Train and support hosts on messaging, UGC sharing, and availability
• Troubleshoot product-related issues in collaboration with Ops
• Liaise with Growth to flag great content and 5-star hosts
• Build the foundation of a “Power Host” program with recognition, rewards, and visibility benefits
• Partner with the tech team on host self-serve
• Provide product feedback to Tech/Product for roadmap prioritization

Requirements

• 2+ years experience in product, or supply-side account management (marketplaces, OTAs, etc.)
• Strong communication and relationship-building skills
• Capable of driving execution across teams in a fast-paced environment
• Demonstrated track record of product leadership
• Experience creating product messaging and delivering to customers and the media
• Detail-oriented with experience managing onboarding processes
• Passion for sports, travel, and local culture a big plus
• Proactive, problem-solving mindset — can work independently
• Highly collaborative and results oriented.

Bonus Points

• Experience building operational flows for hosts or creators
• Worked in a startup or fast-scaling environment

Interested?

Interested to join Homefans? Send your motivation and CV to careers@homefans.com.