London: The West Ham United Experience

Yes. All tickets listed through Homefans are official and guaranteed, whether they come directly from clubs, season ticket holders, or local partners.

Each experience is unique and curated by a local host. Inclusions such as tickets, tours, food, and transport will be clearly listed on each product page.

Simply choose your destination, pick your experience or trip, select your date, and follow the checkout process. You’ll receive a confirmation email with all the details.

Once booked, you’ll get confirmation and the host will reach out with details 1–2 days before the experience (meeting point, schedule, ticket delivery, etc.).

Yes, you’ll need to create a free Homefans account during checkout to manage your bookings, receive updates, and communicate with your host.

Yes. We offer flexible cancellation terms on most experiences. Check the cancellation policy listed on the experience page or contact support for help.

If a host cancels or changes the experience, you’ll be notified immediately and offered a full refund or an alternative.

Our hosts are passionate local fans who love sharing their club, city, and matchday traditions with travelers. They’re not tour guides—they’re insiders who make you feel like a local, not a tourist.

Your booking will move automatically to the new date. If you can’t attend, contact us and we’ll help you find a solution or offer alternative options.

The transportation service is detailed in the “What you get” section. However, in group experiences, it is common for the local host to schedule a convenient meeting point, providing the opportunity for everyone to head towards the event together.

Currently, direct contact with hosts is only available after booking. However, you can message our team anytime with questions about an experience.

Yes—if you’re planning a private group trip or want something tailor-made, contact us directly and we’ll help organize it.