Question 1

Are tickets guaranteed for matchday experiences?

Accepted Answer

Yes. All tickets listed through Homefans are official and guaranteed, whether they come directly from clubs, season ticket holders, or local partners.

Question 2

What's included in the experience?

Accepted Answer

Each experience is unique and curated by a local host. Inclusions such as tickets, tours, food, and transport will be clearly listed on each product page.

Question 3

How do I book an experience on Homefans?

Accepted Answer

Simply choose your destination, pick your experience or trip, select your date, and follow the checkout process. You’ll receive a confirmation email with all the details.

Question 4

How do I receive the final details?

Accepted Answer

Once booked, you’ll get confirmation and the host will reach out with details 1–2 days before the experience (meeting point, schedule, ticket delivery, etc.).

Question 5

Do I need an account to book?

Accepted Answer

Yes, you’ll need to create a free Homefans account during checkout to manage your bookings, receive updates, and communicate with your host.

Question 6

Can I cancel or reschedule my booking?

Accepted Answer

Yes. We offer flexible cancellation terms on most experiences. Check the cancellation policy listed on the experience page or contact support for help.

Question 7

What if the host cancels or something changes?

Accepted Answer

If a host cancels or changes the experience, you’ll be notified immediately and offered a full refund or an alternative.

Question 8

Who are the hosts on Homefans?

Accepted Answer

Our hosts are passionate local fans who love sharing their club, city, and matchday traditions with travelers. They’re not tour guides—they’re insiders who make you feel like a local, not a tourist.

Question 9

What if my match gets rescheduled?

Accepted Answer

Your booking will move automatically to the new date. If you can't attend, contact us and we’ll help you find a solution or offer alternative options.

Question 10

Is pick up and drop off included in the experience?

Accepted Answer

The transportation service is detailed in the "What you get" section. However, in group experiences, it is common for the local host to schedule a convenient meeting point, providing the opportunity for everyone to head towards the event together.

Question 11

Can I contact the host before booking?

Accepted Answer

Currently, direct contact with hosts is only available after booking. However, you can message our team anytime with questions about an experience.

Question 12

Can I request a custom or private experience?

Accepted Answer

Yes—if you're planning a private group trip or want something tailor-made, contact us directly and we’ll help organize it.

Independiente Santa Fe VIP True Fan Experience

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